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Preguntas más frecuentes

  • Why should I become a member?
    You must be a member of www.Dupuyer.com in order to buy our products and services that will make your life more enjoyable without disturbing the tempo of your daily life, without having to search for stores, to follow our innovations and to benefit from our campaigns. Also, after you become a member, you can access many more conveniences such as cargo tracking, order information, last viewed products, returns and cancellations from the My Account page.
  • Is membership paid?
    No! Dupuyer.com is Free to become a member. p>
  • How can I become a member?
    To become a member of Dupuyer, after registering by clicking the "Login" option on our www.dupuyer.com homepage, simply fill in the relevant fields on the page that opens.
  • How can I cancel my membership?
    Cancellation of your membership is only done by us for the security of your information. For this, you can send us a message to info@dupuyer.com.
  • I forgot my membership password. What should I do?
    When you click on the "Forgot your password?" link on the member login page and provide your email address, a link to the page where you can create a new membership password will be sent to your email address.
  • I'm a member but I can't login to the site.
    Make sure you enter your e-mail address correctly. If you did not receive an Welcome"-themed e-mail from dupuyer.com during your subscription, it means that you entered your e-mail address incorrectly. (when checking your e-mails, also check your spam or junk e-mail boxes).
  • Is Shopping on Dupuyer.com safe?
    Dupuyer offers you a world class security system and network. Security standards are applied at the highest level with SSL certificate to ensure your transaction security and personal information. Therefore, you can shop with peace of mind on Dupuyer.com, which is among the most reliable shopping sites.
  • Which payment methods can I shop with?
    You can shop at Dupuyer.com by making Eft/Money Transfer, with the option of single withdrawal for all credit and debit cards or 2-3-6-9 installments for our contracted bank cards.
  • Is it safe to shop with a credit card?
    Dupuyer.com protects all your information with an SSL certificate. In addition, we use the Iyzico infrastructure of iyzi Payment and Electronic Para Hizmetleri A.Ş company, which provides payment infrastructure for e-commerce companies, marketplaces and individual users. Your personal payment information is never kept on Dupuyer.com, transmitted to third parties and shared with third parties.
  • Do you have a Physical Store?
    No Unfortunately, we do not have a physical store. Our website only www.dupuyer.com and instagram as store and personnel costs will increase the prices of our product costs. We sell through _Dupuyer_ .
  • Do you ship abroad?
    Yes, we ship abroad. We can ship to about 34 countries, especially to the USA, Canada, Germany and England. You can contact us for detailed information.
  • Do You Have Wholesale?
    Yes, we have wholesale. We provided product support to many stores and corporate companies in Turkey and abroad. For detailed information, you can contact us.
  • How can I track my order?
    You can track your order in the "My Orders" section on the "My Account" page. You can contact us for any questions about your order.
  • How can I change my order address?
    You can change your addresses at any time through the "My Account" page or by clicking the "New Address" button on the "Billing and Delivery Address" screen during the checkout process.
  • How do I change my e-mail address?
    You can change your email address by making changes in your account profile or by contacting us.
  • Can I combine my orders?
    Yes. You can combine different products of your choice in a single basket.
  • How long is the Delivery Time?
    Your orders will be delivered to the courier company that we have contracted within 1-3 working days. Cargo companies will deliver the product within 1-3 working days depending on the region you are in, if there is no adverse condition, from the day it is received.
  • Undeliverable Orders?
    The shipping company will make all necessary notifications and tracking to deliver your order to the address you provided. In the event that you are not available at your address, a note will be left informing you that you can pick up your package from the nearest branch. If you do not pick up your package from the specified branch within 3 days, your order will be returned to Dupuyer. Please make sure to check your address and contact information before completing your order.
  • What should I do when I want to return the product I purchased?
    Exercise of the right of return: a) The products to be returned must be delivered in a re-saleable condition, complete and undamaged, with the box, packaging, standard accessories, if any. b) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notice and to return the goods within 20 days.. p> c) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of his fault. Please Browse These Pages For Detailed Information Distance Sales Agreement Delivery and Return Conditions
  • How long does it take to reflect the payment in my account after the return?
    The cost of your returned product is immediately deposited in your bank, after the product you return is received by us, after checking the compliance of the product with the return conditions. It will reflect in your account within 3 to 5 business days, depending on your agreement with your bank.
  • Can I Special Order?
    Yes. We take special orders. At Dupyer.com, you can order the products you like in a different color from our special size or rope colors. You can contact us for detailed information.
  • Can I cancel or return special orders?
    You can cancel your special orders by contacting us (Live support section, e-mail or phone) within 12 hours of placing your order. You cannot cancel or return a special order that has been delivered or is ready for delivery.
  • How Can I Place a Special Order? How Can I Pay?
    After you send us your special order by e-mail, we will first give you a price information about your order. After confirming the price and product details, a product page that only you can see on www.dupuyer.com We will share the link with you. You can order your product from this page with the payment terms we offer for all products. You can contact us for more detailed information.
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